Customer Service

To Contact Us Via Telephone
888 830-SKIN

For Questions On Products,
Your Order, or to Share Feedback
For International Sales Inquiries

For Press Inquiries
To Contact Us Via Mail
Dr. Dennis Gross Skincare
444 Madison Avenue, Suite 500
New York, NY 10022

  • Returns

    If you need to return your product(s) for a refund, please do so within 14 days. Shipping and handling are not included in refunds. Returns will be accepted on products purchased from only. Products purchased from any of our partners should be returned to the place of purchase.

    Please repackage the merchandise and return via ground UPS or USPS insured to:

    Dr. Dennis Gross Skincare
    Attention: Website Returns
    444 Madison Avenue, Suite 500
    New York, NY 10022

    Please send an email to with your name, address, phone number, items to be returned with an explanation, web order invoice #, and the tracking number of the package so that we may expedite the process for you.
  • Shipping
    All orders are shipped via UPS. For orders that are shipped in the US, you will be given a choice between UPS Ground, UPS 3 Day Select, 2 Day Air, and UPS Next Day Air.

    All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 1 business day of receiving your order. Orders placed after 1:00pm EST will be processed the following business day. All orders are shipped via UPS, and when available, the tracking information will be provided to you via email and in your online account. We do not ship to PO Boxes, to APO addresses, or to FPO address.

    No orders are processed or shipped on Saturdays or Sundays. In the event of delays, every effort will be made to contact you by phone or e-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order. Our site automatically computes shipping charges whenever you place an item in your shopping basket, and upon checkout will prompt you to choose the method of UPS delivery you wish.

    Please note that shipping time is not the same as total delivery time. We need time to process and assemble your order before we actually ship it, choosing NEXT DAY AIR does not mean your order will be delivered the day after you place your order online. Also, UPS Ground delivery time for some locations in Alaska and Hawaii may take up to 14 business days.

The Dr. Dennis Gross Difference


Dermatologist Created

NYC dermatologist Dr. Dennis Gross formulates all products based on his patients’ skincare needs.



Our products are never tested on animals – and most are vegan.


Potent and Proven Ingredients

You’ll see visible results with advanced ingredient combinations and medical grade formulas – without irritation.