Shipping & Handling
All orders are shipped via UPS. For orders that are shipped in the US, you will be given a choice between UPS Ground, UPS 3 Day Select, 2 Day Air, and UPS Next Day Air.
All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 1 business day of receiving your order. Orders placed after 1:00pm EST will be processed the following business day. All orders are shipped via UPS, and when available, the tracking information will be provided to you via email and in your online account. We do not ship to PO Boxes, to APO addresses, or to FPO address.
No orders are processed or shipped on Saturdays or Sundays. In the event of delays, every effort will be made to contact you by phone or e-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order. Our site automatically computes shipping charges whenever you place an item in your shopping basket, and upon checkout will prompt you to choose the method of USPS or UPS delivery you wish.
Please note that shipping time is not the same as total delivery time. We need time to process and assemble your order before we actually ship it, choosing NEXT DAY AIR does not mean your order will be delivered the day after you place your order online.
The Dr. Dennis Gross Difference
NYC dermatologist Dr. Dennis Gross formulates all products based on his patients’ skincare needs.
Our products are never tested on animals – and most are vegan.
Potent and Proven Ingredients
You’ll see visible results with advanced ingredient combinations and medical grade formulas – without irritation.