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Devices

While the LED technology utilized in our FaceWare Pro is widely accepted to be very safe technology for most users, we recommend checking with your physician before adding any new products or devices to your routine as we have not studied our products on women who are pregnant or breastfeeding.

We're so glad to hear you're interested in the BodyWare Pro and its many benefits! Though the BodyWare Pro utilizes the same technology, it cannot be used on the face. The FaceWare Pro is specifically designed to uniquely contour to the face, providing closer, clearer access of the LED lights to the face. LED technology works best when the bulbs are as close to the skin as possible. Because the BodyWare Pro will not uniquely contour to the face, it will not be effective for the face.

Yes! We're pleased to provide a complimentary 1 year warranty on all of our LED devices, including the FaceWare Pro, BodyWare Pro and EyeCare Pro. You can read more about the warranty details at this link: https://drdennisgross.com/pages/registration

While we don't sell the replacement charging cords separately, the good news is that the charging cords are very common, easy to find and affordable. The cord that you will need to purchase is a USB-A to USB-C cord and can be found on Amazon or in the electronics department of your favorite shopping center.

Congratulations on your new device! Please log in to your DrDennisGross.com account. Once logged in under 'My Account' please select 'Product Warranty' and you will then follow the prompts to successfully register your device.

We're so excited to hear you have the FaceWare Pro and hope you are loving your device! The Cleaning Instructions for the FaceWare Pro are as follows:
  • 1. Turn off the device and unplug from any power source
  • 2. Wipe the inside of device with an alcohol wipe or damp cloth to remove any residue from skin oils after each use. This especially important if the device is being used by more than one individual.
  • 3. Clean device body by using a damp or microfiber cloth. The microfiber storage bag can be used for cleaning and polishing the body of the device. Do not use chemical or alcohol-based cleaners on exterior as harsh chemicals may discolor the metallic panels.
  • 4. Allow device to dry completely prior to use.
The best thing you can do to care for your steamer is to always use distilled water when filling the tank. When cleaning your steamer, we recommend the following tips:
  • 1. Turn off the device and unplug from any power source
  • 2. Wipe the inside of device with an alcohol wipe or damp cloth to remove any residue from skin oils after each use. This especially important if the device is being used by more than one individual.
  • 3. Clean device body by using a damp or microfiber cloth. The microfiber storage bag can be used for cleaning and polishing the body of the device. Do not use chemical or alcohol-based cleaners on exterior as harsh chemicals may discolor the metallic panels.
  • 4. Allow device to dry completely prior to use.

On the original FaceWare Pro, the mask's serial number is located on the inner left cheek. On our updated FaceWare Pro, the serial number is located under the right side hook. On our EyeCare Pro, the serial number is located on the inner left temple.

It's very important to only use distilled water in your steamer. This recommendation is to prevent hard water or mineral build up which could cause the device to break or not function as intended. For your convenience, you can read more about the proper care of your device in the included pamphlet.

The Faceware Pro has been FDA- cleared to be used without protective goggles and is safe for the eyes. The mask lies directly on top of the skin and the LED blue lights in our product are strategically placed along the T-zone and jaw line, but for the eye area the lights are placed at a clinically significant distance from the eye area. The device is perfectly safe to be used on the eyes and can be used with your eyes open or closed, depending on your preference. Having said that, we always recommend whenever a client has any questions regarding medical interactions with a new product and/or device that they consult with their physician first. We also recommend consulting a physician prior to using the device if you have any underlying eye conditions or take eye-sensitizing medications.

Using the device multiple times a day is not harmful, but will not yield intensified or expedited results. Misues and Overuse of the device can also result in you having to charge the device more frequently and potentially shorten the lifespan of the device. The device was clinically tested and designed to yield maximum results in 1 daily 3 minute session. Remember - consistency is key to getting the best results possible and using the device every day for 3 minutes will deliver the bestb results.

The FaceWare Pro is specifically designed to be a universal fit for all unique face shapes. LED technology works best when the bulbs are close to the skin or in direct contact with the skin. Because each user's face and contours are unique, some parts of the mask may make direct contact with the skin while other parts of of the mask sit slightly above the skin. This is perfectly normal and you will receive the same efficacy with direct contact as well as slightly above the skin. The most important thing to remember in order to see optimal results is to use your mask consistently. To see the best results from your FaceWare Pro, we recommend using everyday for 3 minutes a day.