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Order Issues

We’re so sorry to hear an item was damaged! Please take a picture of the original shipping packaging as well as the damaged item(s) and contact the Client Care team and we will be more than happy to fix this for you! You can use the link below to contact the Client Care team:

Woops, we're sorry about that! If you've received an incorrect item, please contact Client Care at referencing your order number and the incorrect item(s) and we will help to correct this.

If your order did not qualify for free shipping or if you paid for expedited shipping, shipping and handling will not be refunded for that order.

Samples are manually selected and added to your cart at checkout. You are now able to add up to 3 free samples! Once you're done shopping click the shopping bag icon in the top right and select "View and Edit Cart" (rather than Go to Checkout) and there you will have samples to choose from!

Once an order is submitted it is immediately sent electronically to the warehouse and we are unable to modify orders, including but not limited to modifying shipping speed, shipping address, order contents, payment method or cancelling the order entirely. If you have any concerns, please contact the Client Care team at additional help. Please see our return policy if you would like to return your order.