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Shipping & Delivery

Please visit the following link to track the status of your order: https://www.drdennisgross.com/client-care/technical/where-is-my-order/

For US shipping we offer complimentary FedEx SmartPost shipping on all orders over $75. For an additional expense, we can also offer 2 Day shipping or Overnight shipping.

At this time we do not ship to APO Addresses or FPO Addresses.

For clients in Alaska, Hawaii, Puerto Rico and U.S. territories please note FedEx Ground delivery may take up to 14 business days to deliver in addition to the 1-3 business days to package and process your order.

Currently we only ship to the United States and US territories, but stay tuned for updates on international shipping. If you'd like to check out our retail partners near you, please visit https://drdennisgross.com/pages/store-locator

Currently we only ship to the United States and US territories, but stay tuned for updates on international shipping. If you'd like to check out our retail partners near you, please visit https://drdennisgross.com/pages/store-locator

Yes! For all orders shipped via FedEx, the tracking information will be provided to you via email and will also be available in your online account.

We offer free shipping on all orders over $75!

Excited to get your order? We know the feeling! All orders are processed upon receipt. Actual shipping time is contingent upon the availability of merchandise and credit verification. Most orders are shipped within 3 business days of receiving your order. Orders placed after 12:00 PM EST will be processed the following business day. Please note that orders are not processed or shipped on Saturdays or Sundays.

Although uncommon, it is possible for your order to ship from multiple warehouses if a warehouse may be out of stock of a particular item. In this case, the out of stock item would be shipped from a separate warehouse in addition to the primary order and you will receive the order in 2 separate packages.

In the unexpected event that your order is returned to Dr. Dennis Gross Skincare, a few errors may have occurred such as incorrect shipping address or damaged label. If your package shows as returned to sender please email Client Care at customerservice@drdennisgross.com and we will be happy to help you.

Currently we only ship to the United States and US territories, but stay tuned for updates on international shipping. If you'd like to check out our retail partners near you, please visit https://drdennisgross.com/pages/store-locator

We are pleased to offer both 2 Day Shipping and Overnight Shipping for an additional fee. Please note, shipping time is not the same as total delivery time. Additional time is needed to process and package your order before the package ships. Choosing Next Day Air does not guarantee your order will be delivered the day after you place your order.