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Shipping & Delivery

Please visit the following link to track the status of your order: https://drdennisgross.com/pages/order-status

For US shipping we offer complimentary FedEx SmartPost shipping on all orders over $75. For an additional expense, we can also offer 2 Day shipping or Overnight shipping.

At this time, our system does currently allow clients to submit orders shipped to APO Addresses or FPO Addresses. However, APO and FPO addresses will experience significantly longer delivery times due to carrier protocols. There is also the possibility that the tracking of this package will be significantly delayed or stall for extended periods of time. Additionally, while we do not offer international shipping at this time, APO and FPO zip codes are recognized as US zip codes even if the base is international. (example: APO 5 digit US zip for a base may geographically be located in Japan) If you are stationed at an international base, please allow 6-10 weeks for your package to deliver and please expect for delays in tracking visibility as many of these packages will be shipped via sea and will have a significantly extended delivery time dependent on the carrier.

For clients in Alaska, Hawaii, Puerto Rico and U.S. territories please note FedEx Ground delivery may take up to 14 business days to deliver in addition to the 1-3 business days to package and process your order.

Currently we only ship to the United States and US territories, but stay tuned for updates on international shipping. If you'd like to check out our retail partners near you, please visit https://drdennisgross.com/pages/store-locator

Currently we only ship to the United States and US territories, but stay tuned for updates on international shipping. If you'd like to check out our retail partners near you, please visit https://drdennisgross.com/pages/store-locator

Yes! For all orders shipped via FedEx, the tracking information will be provided to you via email and will also be available in your online account.

We offer free shipping on all orders over $75!

Excited to get your order? We know the feeling! All orders are processed upon receipt. Actual shipping time is contingent upon the availability of merchandise and credit verification. Most orders are shipped within 3 business days of receiving your order. Orders placed after 12:00 PM EST will be processed the following business day. Please note that orders are not processed or shipped on Saturdays or Sundays.

Although uncommon, it is possible for your order to ship from multiple warehouses if a warehouse may be out of stock of a particular item. In this case, the out of stock item would be shipped from a separate warehouse in addition to the primary order and you will receive the order in 2 separate packages.

In the unexpected event that your order is returned to Dr. Dennis Gross Skincare, a few errors may have occurred such as incorrect shipping address or damaged label. If your package shows as returned to sender please email Client Care at customerservice@drdennisgross.com and we will be happy to help you.

Currently we only ship to the United States and US territories, but stay tuned for updates on international shipping. If you'd like to check out our retail partners near you, please visit https://drdennisgross.com/pages/store-locator

We are pleased to offer both 2 Day Shipping and Overnight Shipping for an additional fee. Please note, shipping time is not the same as total delivery time. Additional time is needed to process and package your order before the package ships. Choosing Next Day Air does not guarantee your order will be delivered the day after you place your order.

Yes, we do currently ship to P.O. boxes. However, please be advised that all carriers reserve the right to extend shipping and delivery times for P.O. box deliveries, so the Dr. Dennis Gross standard delivery window will not apply to P.O. box deliveries. Please allow an additional 7-10 business days for P.O. box deliveries in addition to the standard delivery window. Please be aware that the tracking details for P.O. boxes may experience delayed/stalled tracking updates in accordance with the shipping carriers’ policies and procedures.