Shipping & Delivery
All packages are shipped via FedEx, or USPS. Your billing and shipping address must be within the United States and its Territories. Currently, we are unable to ship to any international locations outside of the United States.
Please make sure to provide accurate address information, including city, state and zip code to prevent any errors or delays in shipping. Once an order is submitted, we are unable to make changes to your shipping address.
Please keep the following in mind:
- We do not ship to P.O. Boxes
- We do not ship to APO/FPO Boxes
- We do not ship to Freight Forwarders
- We are unable to ship to multiple addresses in one order
Please note your order may be split into multiple shipments. Please visit ‘Order History’ under My Account to obtain your tracking information.
Shipping Methods And Costs
We currently offer complimentary FedEx Home Delivery on orders $75+. We also offer USPS shipping for US territories, FedEx 2-Day and Overnight services at the below rates:
| Shipping Methods | Shipping Cost |
|---|---|
| FedEx Home Delivery (orders under $75 subtotal) | $6.95 |
| FedEx 2-Day (2 Business Days) | $14.95 |
| FedEx Overnight (1 Business Day) | $19.95 |
Some shipping methods may be unavailable during checkout due to restrictions on the items in your bag, your selected shipping address and/or due to shipping limitations during high volume sales.
Holiday Shipping Deadlines
To receive your gift by December 24th, we ask that you follow our Holiday shipping schedule:
| Shipping Method | Order By |
|---|---|
| FedEx Home Delivery | Tuesday 12/16 12:00 PM EST |
| FedEx 2-Day | Wednesday 12/18 12:00 PM EST |
| FedEx Overnight | Thursday 12/19 12:00 PM EST |
Please visit the following link to track the status of your order: https://drdennisgross.com/pages/order-status
For US shipping, we offer complimentary FedEx Home Delivery shipping on all orders over $75. For an additional expense, we can also offer 2 Day shipping or Overnight shipping.
For complimentary shipping on orders over $75, most orders are packaged and processed within 3 business days of receiving your order. Orders placed after 12:00 PM EST will be processed the following business day. Please note, orders are not processed or shipped on Saturdays or Sundays. Once your order has shipped, most orders delivering to the continental 48 states will be delivered in 5-7 business days. Please note, inclement weather and natural events may unavoidably delay delivery while the package is in transit with the carrier.
For 2 Day and Overnight Shipping, please note that orders placed after 12:00 PM EST will be processed the following business day. 2 Day and Overnight orders are not processed or shipped on Saturdays or Sundays in accordance with FedEx Shipping.
Beginning 1/1/2024, we will no longer offer APO/FPO shipping as we do not currently offer international shipping. We thank and appreciate all of our clients abroad! We encourage you to continue to shop the brand and your favorite Dr. Dennis Gross products via a retail partner servicing your current geographic location. For more information on authorized retail partners near you, please feel free to email Client Care at ClientCare@DrDennisGross.com.
For orders placed before 12/31/23: APO and FPO addresses will experience significantly longer delivery times due to carrier protocols. There is also the possibility that the tracking of this package will be significantly delayed or stall for extended periods of time. Additionally, while we do not currently offer international shipping, APO and FPO zip codes are recognized as US zip codes even if the base is international. (example: APO 5-digit US zip for a base may geographically be in Japan) If you are stationed at an international base, please allow 6-10 weeks for your package to deliver and please expect for delays in tracking visibility as many of these packages will be shipped via sea and will have a significantly extended delivery time dependent on the carrier.
For clients in Alaska and Hawaii, FedEx Home Delivery is available. Please allow up to 14-21 business days for your order to be delivered. Please note, orders will typically take 1-3 business days to be packaged and processed before departing the warehouse.
For orders delivering to US Territories of Guam, US Virgin Islands and Puerto Rico, please note the only available shipping method currently available is USPS ground shipping. For orders delivering to these territories please allow an additional 14-21 business days on top of the standard USPS 7-10 business day delivery window. Please note, there may be significant tracking delays as the orders are in transit with USPS via air or sea in route to the US territories.
Yes! For all orders shipped via FedEx, the tracking information will be provided to you via email and will also be available in your online account.
We offer free shipping on all orders over $75!
Excited to get your order? We know the feeling! All orders are processed upon receipt. Actual shipping time is contingent upon the availability of merchandise and credit verification. Most orders are shipped within 3 business days of receiving your order. Orders placed after 12:00 PM EST will be processed the following business day. Please note that orders are not processed or shipped on Saturdays or Sundays. Once your order has shipped, most orders delivering to the continental 48 states will deliver in 5-7 business days. Please note, inclement weather and natural events may unavoidably delay delivery while the package is in transit with the carrier.
In the unexpected event that your order is returned to Dr. Dennis Gross Skincare, a few errors may have occurred such as incorrect shipping address or damaged label. If your package shows as returned to sender please email Client Care at customerservice@drdennisgross.com and we will be happy to help you.
We are pleased to offer both 2 Day Shipping and Overnight Shipping for an additional fee. Please note, shipping time is not the same as total delivery time. Additional time is needed to process and package your order before the package ships. Choosing Next Day Air does not guarantee your order will be delivered the day after you place your order.
For 2 Day and Overnight Shipping, please note that orders placed after 12:00 PM EST will be processed the following business day. 2 Day and Overnight orders are not processed or shipped on Saturdays or Sundays in accordance with FedEx Shipping.
Effective 11/18/24,we are no longer able to ship to P.O. boxes.
For orders placed prior to 11/18/24, please be advised that all carriers reserve the right to extend shipping and delivery times for P.O. box deliveries, so the Dr. Dennis Gross standard delivery window will not apply to P.O. box deliveries. Please allow an additional 7-10 business days for P.O. box deliveries in addition to the standard delivery window. Please be aware that the tracking details for P.O. boxes may experience delayed/stalled tracking updates in accordance with the shipping carriers’ policies and procedures.
Absolutely! The carrier may sometimes take 1-2 business days to register and update your shipment status. We recommend allowing 48 business hours from shipping label creation for your tracking details to update. If your tracking still hasn’t updated or is not working, please email us at clientcare@drdennisgross.com and we’ll be happy to help!
If the tracking information for your package shows that your package was delivered, but you can’t find it:
- Please wait 48 hours. In rare cases, packages may be marked as delivered up to 48 hours before arrival. Note: Some carriers may deliver until 10PM.
- Check for a notice of attempted delivery.
- Ask your family and/or neighbors if they received the package on your behalf; Check with your leasing office, front desk and/or package locker where applicable.
- Look around the delivery location to see if the package was securely tucked away.
If the package is still not found, please contact the carrier directly to report the missing package and to ask if they can provide additional details regarding where the package was left. If the package still cannot be located, please contact our Client Care team at clientcare@drdennisgross.com so that we can check the status of your package. Please note, Client Care must be notified of missing or lost packages within 7 calendar days of your order being marked as delivered.
Note: Dr Dennis Gross monitors and logs all claims of lost, missing, wrong and/or damaged items. Lost, missing and wrong/ damaged items must be reported within 7 calendar days upon order marked as delivered. Pictures must be submitted for wrong/damaged items. Dr Dennis Gross reserves the right to limit and/or deny the reshipment and/or refunding of an order/ item in all instances. In the instance a courtesy reshipment is issued, the reshipment order is ineligible for return and/or refund.
We strongly encourage clients to ship to their home address and to avoid shipping to a hotel/ resort/ spa. Due to the volume of packages received at hotels/ resorts/ spas, packages are frequently lost or stolen after having been successfully delivered. Packages may also encounter delays in transit due to natural weather events which could delay a package’s arrival until after the client has checked out of the hotel/ resort/ spa.
While you can still choose to ship your order to a hotel/ spa/ resort, please note that Dr. Dennis Gross Skincare is not liable for any package that is lost, stolen, or otherwise not received if it has been marked as successfully delivered by the carrier. In addition, orders shipped to hotels/ resorts/ spas are ineligible for replacement or refund if marked as successfully delivered by the carrier.
We do not ship to international mail forwarding services. Due to the volume of packages received by international mail forwarding services, packages are frequently lost and/or stolen after having been successfully delivered. We strongly encourage our international clients to shop with an authorized retail partner that delivers directly to your geographical location.
Please note, if an address is found to be an international mail forwarding service that has not been previously prohibited in our system, Dr. Dennis Gross Skincare is not liable for any package reported as lost, stolen, or otherwise not received if it has been marked as successfully delivered by the carrier. Orders shipped to international mail forwarding services are ineligible for replacement or refund if marked as successfully delivered by the carrier.
Thank you for your interest in our products! At this time, we do not offer international shipping and only ship within the United States. If you’d like more information regarding authorized retail partners that geographically service your area, please feel free to contact the Client Care team at ClientCare@drdennisgross.com for more information and we’ll be happy to help you!
