Terms & Conditions

We welcome you to our website. By visiting our site you agree to be bound by the following terms and conditions, including our Privacy Policy, and any notices or revisions thereto, without limitation or qualification. Please read the following terms and conditions carefully before using this website ("Site"). If you do not agree to these terms and conditions you may not use this Site.

Privacy

Please review our Privacy Policy before using the Site, as this policy also governs your visit to our Site.

Modifications

We reserve the right to change the terms, conditions and notices under which this Site is made available for you. You are responsible for regularly reviewing these terms and conditions.

Personal And Non-Commercial Use Limitation

This Site is made available for personal and non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Site. You may download portions of the Site for your own lawful noncommercial use or to place an order for our products. Any other use of the materials on this Site, including but not limited to the modification, reproduction, distribution, replication, display or transmission is strictly prohibited. Any unlawful use of the materials on this Site is strictly prohibited.

Percent Discounts And Promotional Discounts

General Discount/ Promotion Terms and Conditions

Unless otherwise explicitly stated in the terms and conditions of a promotion and/or discount, sitewide discounts and/or promotional. Offer excludes bundles, value sets, holiday, gift cards, Jumbo/ Mini Sizes. Discount is applicable to FaceWare Pro, EyeCare Max Pro, LipWare Pro and Pro Facial Steamer. Offers not valid on past purchases and/or cannot be retroactively applied to previous orders. Offers cannot be combined with any other site-wide promotion(s) and/or discount(s). Other restrictions and exclusions may apply.

Welcome Code

Use the unique, 1 time use Welcome code at checkout for 15% off your first purchase. Offer excludes bundles, value sets, holiday, gift cards, Jumbo/ Mini Sizes. Discount is applicable to FaceWare Pro, EyeCare Max Pro, LipWare Pro and Pro Facial Steamer.  Discount code valid for one time use only and must be manually entered at checkout to apply. Offer not valid on past purchases and/or cannot be retroactively applied to previous orders. Offer cannot be combined with any other site-wide promotion(s) and/or discount(s). Code is valid for 7 days from the date of email receipt. Other restrictions and exclusions may apply.

Cart Code

Use the unique, 1 time use Cart code for 15% off your purchase. Offer excludes bundles, value sets, holiday, gift cards, Jumbo/ Mini Sizes. Discount is applicable to FaceWare Pro, EyeCare Max Pro, LipWare Pro and Pro Facial Steamer. Discount code valid for one time use only and must be manually entered at checkout to apply. Offer not valid on past purchases and/or cannot be retroactively applied to previous orders. Offer cannot be combined with any other site-wide promotion(s) and/or discount(s). Code is valid for 3 days from the date of email receipt. Other restrictions and exclusions may apply.

Mobile Code

Use the unique, 1 time use Mobile code at checkout for 15% off your purchase. Offer excludes bundles, value sets, holiday, gift cards, Jumbo/ Mini Sizes. Discount is applicable to FaceWare Pro, EyeCare Max Pro, LipWare Pro and Pro Facial Steamer. Discount code valid for one time use only and must be manually entered at checkout to apply. Offer not valid on past purchases and/or cannot be retroactively applied to previous orders. Offer cannot be combined with any other sitewide promotion(s) and/or discount(s). Code is valid for 5 days from the date of email receipt. Other restrictions and exclusions may apply.

VIP Bronze: Use the unique, 1 time use VIP Bronze code at checkout for 15% off your first purchase.

VIP Silver: Use the unique, 1 time use VIP Silver code at checkout for 25% off your first purchase.

VIP Gold: Use the unique, 1 time use VIP Gold code at checkout for 35% off your first purchase. 

All above Tier Offer(s) excludes bundles, value sets, holiday, gift cards, and Jumbo/ Mini Sizes.  Discount is applicable to FaceWare Pro, EyeCare Max Pro, LipWare Pro and Pro Facial Steamer. Discount code valid for one time use only and must be manually entered at checkout to apply. Offer not valid on past purchases and/or cannot be retroactively applied to previous orders. Offer(s) cannot be combined with any other sitewide promotion(s) and/or discount(s). Code is valid for 14 days from the date of email receipt, and in no event later than February 28, 2025. Other restrictions and exclusions may apply.

VIP Loyalty Programs Changes & Terms

Effective December 16, 2024, Dr. Dennis Gross is changing the terms & conditions of our loyalty rewards. As we innovate new, more effective ways to connect with, recognize and reward our most dedicated customers, we have made the decision to end our current VIP Loyalty Program effective February 28, 2025. Changes included but not limited to: customers can no longer sign up to be members of the Loyalty Rewards Program or earn new points as of Monday, December 16th 2024. Customers may redeem available points until February 28, 2025.  

There are three (3) tiers within the  Loyalty Rewards Program and placement is determined by the number of points that you accumulate in a 12 month-period (restarting every anniversary “account creation” date each year). If you earn up to 1,499 points, you will be placed in VIP Bronze. If you earn 1,500-3,999 points, you will be placed in VIP Silver. If you earn over 4,000 points, you will be placed in VIP Gold. 
 
*Redeemable points balance is the value of points from your lifetime balance you earned over your loyalty program history.
 
Dennis Gross may contact you through the e-mail identified in your account with information about your account and with promotions. You may unsubscribe from all emails at any time (although you will still receive transactional emails related to your account). To unsubscribe from marketing emails or opt-out from the loyalty program, click here or send a written unsubscribe request to clientcare@drdennisgross.com. If you elect to opt-out of the loyalty program, you will not receive exclusive promotions, and your existing points will become invalid.
 
For more information on the new Dr Dennis Gross VIP Rewards Program, visit the See FAQs.

VIP Loyalty Program

*Must be enrolled in the Dr. Dennis Gross VIP Rewards Program in order to earn and receive points. Points will be deposited into your account after your order has shipped – not at the time of purchase. Rewards only available for purchases or activities made via www.drdennisgross.com.

Points will be awarded to your account and reflected in your point balance when your order is SHIPPED. When products are returned for a refund to the original payment method, points will be deducted from your account for the amount of return net of taxes, shipping and handling when the product(s) is/are received and return is processed at the Dr. Dennis Gross warehouse (note: your account may have a negative balance if the dollar amount returned is greater than your current redeemable point balance).

You agree not to abuse the Dr. Dennis Gross VIP Rewards program by conduct which is detrimental to the interests of Dr. Dennis Gross, including without limitation, attempting to accrue points or redeem points in a manner inconsistent with these Terms of the program, or the intent of these terms, attempting to earn points through illegitimate efforts, participating in redemption fraud, or tampering with the VIP Rewards Program. Dr. Dennis Gross reserves the right to add, modify and/or delete any Earning Activities, the points you can earn in connection with completing any Earning Activities and/or any limitation placed on total points you can earn in connection with any Earning Activities. For a complete list of Earning Activities and the corresponding number of points you can earn for each Earning Activity, please see outlined earning qualifications below.

You can go online and view your point balance at any time by logging into your drdennisgross.com account and visiting the Dr. Dennis Gross Rewards page. Points cannot be transferred or redeemed for cash.

VIP Rewards Program Member Tiers/ Measurement:

There are three (3) tiers within the VIP Loyalty Rewards Program and placement is determined by the number of points that you accumulate in a 12 month-period (restarting every anniversary “account creation” date each year): If you earn up to 1,499 points, you will be placed in VIP Bronze. If you earn 1,500-3,999 points, you will be placed in VIP Silver. If you earn over 4,000 points, you will be placed in VIP Gold.

In the VIP Loyalty Rewards Program, you may receive exclusive benefits that are only available to members at that Member Level. Beginning 2020, the points will be evaluated on a 12-month period, every year, on the month-day of your account creation / anniversary. Points earned during that 12-month period leading up to your anniversary, will determine the measure of your Member Level within the Program for the following calendar year. Once points accumulated meet or exceed the new membership tier point requirements, you will automatically qualify and be entered into that membership level regardless of your "redeemable points balance."

VIP Account/Point Exceptions:

It is your responsibility to monitor your Program account and point balance status. Please note that making a purchase by redeeming a reward coupon code for free product does not qualify as a "purchase" for the purpose of this determination. 

How To Redeem VIP Points:

To redeem your points for a reward item, visit the Rewards page and follow the directions provided. Each reward item has its own specific point value as displayed on the Rewards page.

VIP Rewards:

Please visit the Rewards page for a current list of available reward items. Once you redeem your points for a reward, your transaction cannot be reversed or refunded as reward redemptions are final. Reward items will be provided on a first-come, first-serve basis and may be subject to availability, so once a reward item has been depleted such reward item may no longer be available. Additional terms and conditions may apply to Rewards and will be set forth on the Rewards page.

All reward items offered are at the sole discretion of Dr. Dennis Gross. You cannot transfer, substitute or redeem rewards for cash. Dr. Dennis Gross reserves the right to substitute a reward item of comparable or greater value, at its sole discretion. You are responsible for all federal, state and local taxes as well as any other costs or expenses associated with a reward item not specified herein or on the Website as being provided. Rewards are considered taxable income and are subject to local, state and federal taxes. Reward items will be mailed to the mailing address provided at. Please note that you may be charged shipping and handling fees as noted on the Website (during checkout) for any reward items mailed to you as they must ship with purchased items, unless a shipping promotion applies (if any). You are responsible for updating your registration information.

Reward coupon codes will populate upon redemption on the Rewards Page. Coupon code will need to be added at checkout. Multiple reward coupon codes can be combined in a single order. Reward coupon codes are not redeemable towards purchases of gift cards. The reward coupon code will be applied to the qualifying purchase subtotal, after all discounts have been applied but before applicable taxes, shipping and handling charges.

Reward coupon codes may only be redeemed by the Program member to whom the reward coupon code was issued. Reward coupon codes are not redeemable for cash. Reward coupon codes cannot be applied to previous purchases. Reward coupon codes may not be combined with any other discounts, promotions or offers, except for any shipping promotions available on the Website (if any).
VIP Tier Single Use Discount Reward will automatically be emailed once a user has met the points requirements to move to the next VIP Tier. VIP Tier Single Use Discount Reward valid for one time use only and must be manually entered at checkout to apply. VIP Tier Single Use Discount Reward is a unique code and may only be used by the VIP rewards member the code was originally awarded to.
 
VIP Bronze: Use the unique, 1 time use VIP Bronze code at checkout for 15% off your first purchase.

VIP Silver: Use the unique, 1 time use VIP Silver code at checkout for 25% off your first purchase.

VIP Gold: Use the unique, 1 time use VIP Gold code at checkout for 35% off your first purchase. 

All above Tier Offer(s) excludes bundles, value sets, holiday, gift cards, and Jumbo/ Mini Sizes.  Discount is applicable to FaceWare Pro, EyeCare Max Pro, LipWare Pro and Pro Facial Steamer. Discount code valid for one time use only and must be manually entered at checkout to apply. Offer not valid on past purchases and/or cannot be retroactively applied to previous orders. Offer(s) cannot be combined with any other sitewide promotion(s) and/or discount(s). Code is valid for 14 days from the date of email receipt, and in no even later than February 28, 2025.   Other restrictions and exclusions may apply.

VIP Member Gifts:

The birthday gift   will be available through February 28, 2025 and may not be returned or exchanged. and may not be redeemed for cash. These gifts will be received with the next drdennisgross.com purchase following the completion of the qualifying activity or event, but only until February 28, 2025. 

Intellectual Property

The entire content of this Site, including the text, design graphics interfaces, software code, icons, audio, video, and the selection and arrangement thereof, is our copyrighted work and protected by the copyright laws of the United States. All trademarks, service marks, and tradenames, registered and unregistered, are the property of Dr. Dennis Gross Skincare™ LLC. Except as specifically authorized, you may not use, republish, reproduce, display, create derivative works from, or reverse engineer or decompile, distribute, copy, post or transmit any of the material on this Site.

User Submissions

Except for any personally identifiable information we may collect from you under the guidelines of the Privacy Policy, any material, information or other communication you transmit, upload or post to this Site will be considered non-confidential and non-proprietary and we will have no other obligations of any nature or sort with respect to such data collection.

Third - Party Links

For your convenience, this Site may contain links to other sites on the Internet which are not affiliated with us in any way. We take no responsibility for these sites or the information which may appear on these sites.

Claims

Each claim or statement made regarding our products is made for U.S. residents only, except as otherwise noted.

Disclaimer

We make no representations or warranties for the accuracy or completeness of this Site or the content of linked sites, if any.

Dr. Dennis Gross Skincare™ only guarantees products sold through this website, authorized retailers or our Ecommerce partners. Dr. Dennis Gross Skincare™ does not and cannot guarantee the authenticity of any product sold by an unauthorized retailer. Dr. Dennis Gross Skincare™ is not affiliated or associated with the sponsors, owners or producers of any third party websites that are unauthorized sellers of our products and we explicitly disclaim any responsibility for the accuracy, content or availability of the information, products, and/or services found on or through such third party sites. We do not make any representations or warranties as to the security of any information (such as credit card and other sensitive information) you might give on any third party site. Always retain your receipt to assist in the tracking of any product you purchase, in the unlikely event it is defective.

THIS SITE AND THE MATERIALS, INFORMATION, SERVICES AND PRODUCTS INCLUDED IN THIS SITE ARE PRESENTED "AS IS." WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE WEBSITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, UNLESS SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.

YOU AGREE THAT WE WILL NOT BE RESPONSIBLE OR LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY (a) INTERRUPTION OF BUSINESS;(b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SITE; (c) DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF OFF-WEBSITE LINKS ON THE WEBSITE; (e) COMPUTER VIRUSES, SYSTEM FAILURE OR MALFUNCTION WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE WEBSITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY SITES; OR (f) EVENTS BEYOND OUR REASONABLE CONTROL.

FURTHER, TO THE MAXIMUM EXTENT PERMITTED BY LAW WE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE WEBSITE REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED DOLLARS ($100.00).

Indemnification

You agree to defend, indemnify and hold us, our officers, directors, employees, contractors and agents harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your use of the Website. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

Anti-Diversion

Dr. Dennis Gross Skincare™ is not responsible for any injury or damage that may result from the purchase of its products through distributors or retailers who are not authorized distributors or retailers of Dr. Dennis Gross Skincare™ products. Dr. Dennis Gross Skincare™ is not responsible for any injury or damage that may result from products purchased past their expiration date or those that have been discontinued.

PayPal Customer Service

For questions about your Paypal account, please call:
1-402-935-2050 (a U.S. telephone number)
Hours of service:
4:00 AM PST to 10:00 PM PST Monday through Friday
6:00 AM PST to 8:00 PM PST Saturday and Sunday